Placing an order online:
- Simply select the chosen product (s) and the quantity required and ‘add to basket’.
- Once you have chosen all the products you want to buy ‘proceed to checkout’. You will then be able to check your order, and see the total cost of the chosen products.
- If the details of the order are correct, select your chosen delivery method. If you want us to deliver select ‘Calculate Shipping’, fill in your delivery details and a cost will be calculated.
- Then select ‘proceed to checkout’ where you can then select your preferred payment option. There you can choose to pay by debit or credit card, bank transfer, cheque or cash in person at our showroom.
- Finally check the details of your order and select ‘Place Order’.
- Your order will then be sent to us, and confirmation of your order and reference number will be sent to you by email.
- We will then contact you to confirm your order, give you an estimated delivery date and answer any further questions you may have.
Placing an order by telephone:
If you wish to place your order by telephone please call 01763 287418 or REQUEST A CALL BACK, and we will be in touch as soon as we can. Before calling or requesting a call back please make a note of the product code of the items you wish to purchase for example: BOW???
Payments:
Payments can be made by debit or credit card through our website, bank transfer, cheque or cash at our showroom in Hertfordshire. Cheques to be made payable to Tanner Furniture Designs LTD. Please send cheques to Tanner Furniture Designs LTD, Unit 2A Five House Farm, Sandon Road, Therfield, Royston, Hertfordshire, SG8 9RE.
REFUND POLICY
Cancelling an order before goods have been dispatched:
If you wish to cancel your order, contact us before the products are dispatched and you will be given a full refund. The only exception to this is if you have purchased a bespoke service, then the refund will be minus the bespoke service cost.
Returns:
If you wish to return an item, you may do so within 7 days of delivery, except on our upholstered products which are made to order. The total cost of the products will be refunded if they are returned in the condition they were received, however any additional service costs, delivery & return carriage costs and bespoke service costs will not be refunded. After 7 days from delivery we are unable to accept goods unless faulty.
Refunds:
You will receive your refund within 30 days of the goods arriving in our warehouse.
Received damaged or faulty goods:
You must check your goods upon arrival to make sure they are not damaged. In the unlikely event that you have received damaged goods please contact us immediately on 01763 287418. It is a good idea to take photographs and make a written statement as soon as you realise the goods are damaged. Also make sure the delivery driver is aware of the damage.
